Neylo Waitlist Privacy Policy

Last updated: 07/09/2026

1. Who we are

This Privacy Policy is issued by Neylo Pty Ltd (ACN 693 822 687, ABN 70 693 822 687) ("Neylo", "we", "us", "our"). Neylo is an Australian company building a talent discovery platform that connects athletes with scouts, clubs and talent agents.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. What this policy covers

This policy applies to the Neylo waitlist and our website at neylo.com.au, including our signup form, our referral program, the chat assistant on our website, and the updates we send to waitlist members.

The Neylo platform has not yet launched. When it does, we will publish an updated privacy policy covering the platform. Until then, this policy governs the personal information we collect through our website and waitlist.

3. What information we collect

Information you give us. When you join the waitlist we ask for your email address and the category that best describes you. You can then choose to tell us more, including your first name, your age range, the sports you play or follow, your phone number, how you heard about Neylo, and a username, display name and city if you would like to reserve a handle before launch. Everything beyond your email address and category is optional.

If you use the chat assistant on our website, we collect the messages you send and anything you choose to include in them. Please do not share sensitive information, such as health or financial information, with the chat assistant.

Information we create. When you join, we assign you a position on the waitlist and a referral link. If someone joins using your link, or you join using someone else's, we record that so we can adjust positions on the list. We do not collect the contact details of people you invite, and we do not tell other members who referred them.

Information we collect automatically. When you visit our website we collect limited technical and usage information, including your device and browser type, your approximate location based on your IP address, the pages you visit and what you interact with, how you arrived at our site, and how far you get through the signup form. We use cookies and similar technologies to collect this, and we may use analytics and advertising measurement tools to understand how our website and campaigns are performing.

We collect this information directly from you or from your use of our website. We do not buy personal information or collect it about you from data brokers.

A note on usernames. If you reserve a username, it is held for you and is intended to become your public handle on Neylo if you activate an account at launch. Your display name and city may also appear on your profile. Your email address, phone number and age range are for our use and will not be published.

4. How we use your information

We use your personal information to:

  • Manage the waitlist, including your position on it and our referral program

  • Hold the username you reserve so it is available to you at launch

  • Send you updates about Neylo by email, and by phone or SMS where you have given us your number

  • Answer your questions and follow up with you where you have asked us to

  • Understand the makeup of our waitlist, including the mix of categories, age ranges, locations and sports, so we can build a better product and decide which sports and regions to open first

  • Segment our updates so that what we send you is relevant

  • Understand how people find and use our website, and improve it

  • Invite you to join the platform at launch and help set up your account, should you choose to join

  • Meet our legal obligations and respond to requests and complaints

Our chat assistant answers questions and passes on details you give it. We do not use automated processing to make decisions that have a legal or similarly significant effect on you.

We may produce aggregated statistics about the waitlist, such as total signups or the split between athletes and scouts, and share these with investors, partners and advisers. These do not identify you.

We will not use your personal information for an unrelated purpose without telling you first.

5. Children and young people

Neylo is being built with young athletes in mind, and we welcome interest from people under 16. Our signup form asks anyone under 16 to speak to a parent or guardian before joining.

If you are a parent or guardian and would like to access, correct or delete your child's information, or remove them from the waitlist, contact us at team@neylo.com.au.

When the Neylo platform launches it will include protections and consent processes for users under 16, consistent with Australian law and any applicable children's privacy code. Reserving a username through the waitlist does not create an account on the platform.

6. Who we share your information with

Access to waitlist information is limited to Neylo personnel who need it for their work.

We use a small number of established third-party service providers to run our website and waitlist. For security reasons we do not publish the names of individual providers or details of our internal systems. We describe them by function:

  • Website and form hosting

  • Waitlist, referral and email management

  • Our website chat assistant

  • Website analytics

  • Business email and administration

These providers are engaged on terms that require them to keep your information secure and to use it only to provide their services to us. Some of them store and process information on servers outside Australia, including in the European Union and the United States. Where that happens, we take reasonable steps to ensure your information is handled consistently with Australian privacy law.

We do not sell your personal information, and we do not share it with third parties for their own marketing purposes. We may disclose information where we are required or authorised to do so by law.

If you would like more detail about the providers involved in handling your own information, in connection with a request about it, contact us at team@neylo.com.au.

7. How we protect your information

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. This includes limiting who can access waitlist information, using established service providers that maintain their own security programs, and collecting only the information we need.

No method of storage or transmission is completely secure. We treat the protection of your information as a priority and will notify you and the Office of the Australian Information Commissioner of any data breach where required by law.

8. How long we keep your information

We keep your information for as long as we need it for the purposes described in this policy. For most waitlist information, that means until the Neylo platform launches and for a reasonable period afterwards, or for longer where the law requires it. Aggregated information that does not identify you may be kept indefinitely.

If you ask to be removed from the waitlist, we will delete your information from our active records. Copies may remain in routine backups for a period before being overwritten in the ordinary course.

9. Your choices and rights

You may at any time:

  • Unsubscribe from our emails, using the link in every email we send

  • Opt out of phone or SMS contact, by replying STOP to any SMS or contacting us

  • Ask us to remove optional information you have given us, or release your reserved username

  • Limit our website analytics, using your browser's privacy settings to block or clear cookies. This will not affect your ability to use our website or join the waitlist.

  • Request access to the personal information we hold about you

  • Request correction of information that is inaccurate, out of date or incomplete

  • Request deletion of your information and removal from the waitlist

To make a request, contact us at team@neylo.com.au. We may need to confirm your identity first. We will respond within a reasonable time and will not charge you for making a request.

10. Complaints

If you have a concern about how we have handled your personal information, contact us first at team@neylo.com.au. We will investigate and respond.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.

11. Changes to this policy

We may update this policy from time to time, for example to reflect changes to our tools, our practices or the law. The current version will always be available on our website, with the date of the most recent update shown at the top.

12. Contact us

Neylo Pty Ltd Email: team@neylo.com.au